![]() ![]() But he admits that banks may certainly see more business going elsewhere in future. Rather than believing that banks have already lost the battle for these customers, Hamers is hoping that consumers will ultimately have more trust in the banks’ payment systems than those of the new providers. More and more customers are using their smartphones to pay for purchases and using payment service providers outside the banking sector. ING is clear on one thing: consumer behaviour is changing rapidly. Our IT processes are going to be equipped to handle more real-time transactions and make our online banking more user-friendly and advice-based.” ![]() Despite these successes, Ralph Hamers, CEO of ING Group, and Roland Boekhout, DiBa’s CEO, are quite open in this interview today that they’re busy catching up: “We’re focusing almost all our investments on improving mobile banking. The Dutch banking group ING, owner of the internet bank DiBa, is the third largest retail bank in Germany, while its stock market value of €41 billion means it is now worth €10 billion more than Deutsche Bank. Technology is playing a vital role, including in assessing creditworthiness.įRANKFURT, 11 June. Find today’s article in English translation below.įind the original version in German on the website of FAZĬourtesy Frankfurter Allgemeine Zeitung, photograph by Helmut Frickeĭutch banking customers check their balances five times a day on their smartphones. ING Group CEO Ralph Hamers and ING-DiBa CEO Roland Boekhout spoke with Germany’s leading daily newspaper Frankfurter Allgemeine Zeitung about ING Bank’s strategy and its focus on digital banking. ![]()
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